Returns are very easy on our platform, with no additional cost.
Applicable products are returnable within the applicable return window if you've received them in a condition that is physically damaged or rotten etc…
If you report an issue with product,
Return will be processed only if:
it is determined that the product was not damaged while in your possession;
the product is not different from what was shipped to you;
the product is returned in original condition …
Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect product ordered.
Products marked as "non-returnable" on the product detail page cannot be returned.
However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
No additional information is required to return an eligible order unless otherwise noted in the category specific policy.
Products may be eligible for replacement only if the same seller has the exact same item in stock.
If the replacement request is placed and the seller does not have the exact same product in stock, a refund would be made.
In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, Annadata Sukhi Bhav reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.
Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 24 hours from the delivery of the product.